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Please help us to serve you better by answering a few questions of how and why you buy cheese. Click here

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Shopping Information

Need help? You've come to the right place. Find immediate answers to your questions below or contact us directly.

Top Questions

Ordering

Shipping and Returns

Payment

Email Us
Fill out our online form and we will try to respond to you within 24 hours.

Call Us
8:00 a.m. - 4:00 p.m.
Monday - Friday (CST)
1-515-438-4022

Write Us
Northern Prairie Chevre
1247 310th Street
Woodward, Iowa 50276


What is Paypal?

PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. PayPal was recently acquired by eBay, and is located in Mountain View, California. PayPal is the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of "The Top 100 Web Sites."

It is free to open and send money using a Paypal account. If you do not have a Paypal account, click here to sign up using Paypal's 1-page signup form.

How do I remove an item from my cart?

To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update."

Why does my order say waiting for paypal if I submitted a payment already?

If you are using Paypal's echecks service where funds are being drawn directly from your bank account, transactions can take up to 7 days to be authorized. If you have a credit card tied to your Paypal account or have money stored in your Paypal account, your transaction should be authorized by Paypal within 48 hours. We apologize for the delay. To learn more about Paypal, visit http://www.paypal.com

Will you process my order and send me a bill if I would like to pay by check or money order?

No, we will not send you a bill. To order by check or money order, simply go through the online ordering process on the quick buy screen by choosing the products you wish to order, then print the page and phone in your order to 1-515-438-4022 or mail the page with your payment to:

Northern Prairie Chevre
1247 310th Street
Woodward, Iowa 50276

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Changing an Order

If you need to change your order in any way (cancelling, or adding additional items to your order), please contact us by phone or Email Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

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Order Status

You should receive E-mail confirmation of your order within 24 hours. Please call us to check on the status of your order if you have not received E-mail confirmation within 24 hours.

We ship your order via UPS, you may track it using links provided in your order confirmation. It may take up to one (1) business day for your information to be posted on the UPS web site.

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Phone and Mail Orders

Don't feel comfortable ordering products online? No problem! We accept orders over the phone and by mail.

To order by phone, please call us at 1-515-438-4022 during our operating hours of Monday - Friday, 8am to 4pm CST.

To order by mail, simply go through the online ordering process on the quick buy screen by choosing the products you wish to order, then print the page from and mail the page with your payment to:

Northern Prairie Chevre
1247 310th Street
Woodward, Iowa 50276

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Shipping Options

We offer multiple shipping options for delivery within the U.S.

Our cheeses will ship the NEXT BUSINESS day after order confirmation. Remember, business days exclude weekends and holidays. For 2 or Next Business Day deliveries, please call us at 1-515-438-4022 during our operating hours of Monday - Friday, 8am to 4pm CST.

Shipping Method

Time

Shipping Cost

Handling of Each Item

Ground
UPS Ground Delivery

3-7 business days
(from shipping date)

$0.01 - 9.99 $8.00
$10.00 - 49.99 $12.00
$50.00 - 99.99 $16.00
$100.00 - 199.99 $20.00
$200 and over $25.00

~$.10*, different per item and weight

2 Day**
UPS 2nd Day Air

2 business days
(from shipping date)

starting at $8.00***

$1.00*

Next Business Day**
UPS Next Day Air

Next business day
(from shipping date)

starting at $16.00***

$2.00*

*Gift baskets because of their unusual size incur different handling charges

**UPS shipping available for shipping in the U.S. ONLY and cannot be shipped to P.O. boxes.

***Please call 1-515-438-4022 for 2 or Next Business Day deliveries.

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Payment Options

We accept PayPal as payment.

Ordering by PayPal
To place an order using PayPal, purchase your products online as if paying by credit card. Simply proceed with checkout, Paypal will request your credit card number.... you complete your order, you will be given an Order Number and shown a final receipt page. Please print the receipt page for your record.

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Sales Tax

There is no sales tax.


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